Welcome to Maya Group. By accessing or using our services—including tour bookings, visa assistance, transportation, and accommodation—you agree to comply with the following Terms and Conditions. These terms govern your relationship with Maya Group and ensure a safe, transparent, and enjoyable travel experience.

1. Booking & Payment

• All bookings must be confirmed in writing or via our official platforms.

• A deposit may be required to secure your reservation; full payment is due before departure.

• Prices are subject to change based on currency fluctuations, availability, and seasonal adjustments.

2. Cancellation & Refund Policy

• Cancellations must be submitted in writing.

• Refunds are subject to supplier policies (airlines, hotels, etc.) and may incur cancellation fees.

• No refunds will be issued for no-shows or unused services.

3. Travel Documents & Visas

• Clients are responsible for ensuring their passports, visas, and travel documents are valid.

• Maya Group offers visa assistance but cannot guarantee approval by consulates or embassies.

4. Health & Safety

• Travelers must comply with health regulations and provide necessary vaccinations or medical certificates if required.

• Maya Group is not liable for health-related incidents during travel.

5. Liability Disclaimer

• Maya Group acts as an intermediary between clients and service providers (airlines, hotels, transport companies).

• We are not responsible for delays, cancellations, or changes caused by third parties, weather, or force majeure events.

6. Code of Conduct

• Clients are expected to respect local customs, laws, and fellow travelers.

• Maya Group reserves the right to refuse service to individuals who violate these standards.

7. Privacy & Data Protection

• Personal data is collected solely for booking and service delivery purposes.

• We do not share client information with third parties except as required to fulfill travel arrangements. See our Privacy Policy for full details.

8. Changes to Itinerary

• Maya Group reserves the right to modify itineraries due to unforeseen circumstances while maintaining service quality.

• Clients will be informed of significant changes in advance.

9. Governing Law

• These terms are governed by the laws of the Arab Republic of Egypt.

• Any disputes shall be resolved through arbitration or the competent courts of Cairo.